04/24/14 05:39:30 AM

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Backlog on health law plans leave some "underinsured"

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WASHINGTON, D.C. - Tonight, more confusion surrounding the Federal Healthcare Exchange. It went into effect just a few days ago, and already people are showing up at medical clinics thinking they're insured when they aren't. FOX17 National Correspondent Kristine Frazao explains the problem. At emergency rooms and medical offices around the country people arrived with newly minted health care insurance only to learn their policies can't be validated. That means doctors, in some instances, won't provide treatment unless cash is paid up front. Insurance companies simply can't keep up with the backlog of applications. Largely due to last Fall's disastrous roll out of the website, which prevented most people form signing up for weeks on in. The Washington Post discovered that as many as 1/3 of all new enrollment records are either corrupted or contain other errors.

You can probably hear the frustration in Ed Kafes' voice. He's an insurance broker and finds it enormously difficult to help guide his customers through the labyrinth that is Obamacare. A Gallup Poll this week finds that 59% of Americans describe their experiences with the Affordable Care Act as negative.

The White House is telling people to call their insurer directly to find out if they have coverage.

Bradley Herring, an Associate Professor at the Johns Hopkins Bloomberg School, believes in the end this will be a hiccup. An aggravating one at that.

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