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NES Customers Spend Cold Night Without Power - Eric Alvarez

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NASHVILLE, Tenn. -- Several NES customers had to withstand Monday night's freezing temperatures without power

Dozens of NES crews worked around the clock to fix downed power lines that snapped under the weight of ice and fallen trees, according to NES spokesperson Laurie Parker.

"Providing electricity is a very difficult job and we consider our linemen and the guys out in the field our heroes," Parker said.

Back at NES headquarters downtown, system operators dispatched the crews, while working up to 16-hour workdays.

"When you get a big number of outages at one time, it gets a little hectic, trying to get them all back on as quick as possible," said Ronald Sanderfer, system operator.

Sanderfer said it's hard work but also necessary to help get as many heaters back up and running in as many homes as possible.

"The most rewarding part is when we can get people's lights back on," Sanderfer said.  "It's just a joy knowing that you were a part of getting them back on."

NES crews did not expect to get power back on to all customers until sometime Tuesday morning, Parker said.

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