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Sewage Floods Home but City, Insurance Won’t Pay, Homeowner says – Eric Alvarez

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NASHVILLE, Tenn. Youre on your own.

Thats the message State Farm Insurance and the Metro Nashville government told Tommy and Marylin Pritchett when they asked for help paying close to $50,000 dollars in damages, after sewage flooded their home of 43 years on February 2.

The couple is retired and living on social security.  Tommy is a veteran of the Korean War and even he couldn't help but get a little emotional when describing the awful day.

"I just wanted to cry, Tommy Pritchett said  It made me sick."

The invoice from the plumbers Pritchett hired says the cause was a problem with Metro sewer system

The Pritchetts say they also received an email from the city that said the line outside their home had significant blockage due to roots in the main.

Two months later, Mr. And Mrs. Pritchett still can't move back into their own home, and to make matters worse, it appears neither their insurance nor the city are helping them pay for it.

"I'm frustrated," said Donna Tays, Pritchetts daughter.  "I'm very sad that this can happen to people,

Tays helped her parents file claims with State Farm.  The letter they received in return read, "There is no coverage as a result of the water and or sewage that entered your home, because the problem stemmed from the city sewer.

The letter from Metro reads, It is our conclusion that the Metro government is not legally responsible."

The letter from Metro says they only pay claims when damages result from negligence or defective infrastructure.

They're responsible for it and they say it's not their fault, Pritchett said.

A spokesperson with the Metro Water Department says she had to review the case before commenting.

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