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Homeowner Clashes with Contractor Over $50K Project -- Eric Alvarez

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A Williamson County woman  Eric Alvarez reports.

ARRINGTON, Tenn. A woman who suffers from multiple sclerosis claims a contractor cut corners and the project they left her with is putting her in danger.

Kerry Shaffer says she paid Kinwood Landscaping $50,000 to make her backyard safer, but instead, the Franklin company left her with a crumbling mess.

On Tuesday, she showed Fox 17 crumbling retaining walls, benches you cant sit on and a fireplace Shaffer says firefighters deemed a fire hazard.

While any one of these would be a headache for any homeowner, Shaffer, who walks with a cane, says the loose floorboards, tiles and jutting nail heads could be dangerous, or even deadly.

Shaffer sued the company to refund her money and for the cost of removing everything Kinwood brought in.

A spokesperson for Kinwood says this is the first time in  the companys 12-year history they ever had to deal with the complaint at this scale.

The spokesperson also says even though Schaeffer did pay part of her invoice she still owes approximately $13,000 and that's why both sides will have to face off in court.

Kinwood always stands behind its work and believes they fully performed their responsibilities under contract, said Ed Schell, Kinwoods attorney.  Unfortunately Miss Shaffer is just unhappy about that but we're looking forward to letting a judge decide how his should be resolved.

The company sued Shaffer because she didn't pay for the finished product.

Shaffer says she paid for a safe backyard, and thats something she didn't get.

"I believe they thought that because I have been confined to home for so long that I wouldn't fight, Shaffer said.  "That they could just get away with it."

Shaffer says she did file a complaint with the Better Business Bureau.  To date, Kinwood landscaping still has an A-rating from the BBB.

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